Frequently Asked Questions

Each SohoKo glass is a study in contrast; tradition and modernity, ritual and design.

Inspired by centuries-old Japanese craftsmanship, our pieces are created to elevate the whisky experience through light, texture, and form. Whether shaped by hand or refined through precise modern techniques, every glass embodies quiet luxury: refined, functional, and deeply intentional.

Our collection brings together the skill of master artisans and the precision of contemporary glassmaking. Most of our pieces are hand-crafted or hand-finished, drawing on Japanese design heritage and artisanal techniques. Some designs incorporate modern forming methods to achieve exceptional clarity, symmetry, and durability, while remaining true to SohoKo’s design philosophy.

Every glass, artisan-shaped or precision-crafted, follows a meticulous process that highlights texture, balance, and ritual. Subtle variations may occur in handmade pieces, making each uniquely yours.

Yes. While each glass is created with craftsmanship at its core, we use premium materials designed for both daily enjoyment and special occasions. Their durability ensures they perform beautifully in everyday ritual.

Absolutely. Each SohoKo glass arrives in an elegant presentation box, designed to reflect the craftsmanship within. Perfect for gifting - or keeping, as a ritual of your own.

Yes, we ship to select international destinations, including Australia, the United States, the United Kingdom, Canada, and parts of Europe. Please visit our Delivery page for more details.

Delivery times vary depending on your location. On average, shipping takes 8–17 business days after dispatch. Once your order has been shipped, you’ll receive tracking details to follow its progress.

Because each SohoKo piece is handcrafted and prepared to order, we do not accept returns for change of mind or personal preference.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can review and resolve the issue promptly. For full details, please refer to our Refund Policy

We recommend handwashing with mild soap and warm water. Avoid abrasive materials or dishwasher use, as this can damage the crystal and intricate detailing.

Yes. We offer bespoke solutions for corporate gifting, luxury events, and hospitality partners. Please contact us here to discuss customisation and large-order options.

From time to time, we extend small gestures including 10% off your first order when subscribing to our newsletter. You’ll also receive updates on limited releases, collaborations, and seasonal offerings.

We accept all major credit cards, PayPal, Afterpay, and other secure payment options for convenience and peace of mind.

Yes, and they were designed with that in mind. Each glass is presented in a signature box, perfect for special occasions, corporate gifting, or collectors who appreciate craftsmanship and ritual.

We process orders quickly to maintain fast delivery times. If you need to make a change, please contact us as soon as possible. While we’ll do our best to accommodate, modifications aren’t always possible once the order is confirmed.

Yes. Once dispatched, you’ll receive a tracking link via email that allows you to monitor your order’s journey in real time.

Subscribe to our newsletter or follow us on Instagram at @sohoko.shop for early access to new collections, design stories, and exclusive offers.

We collaborate with like-minded creators, designers, and establishments who value ritual, craftsmanship, and design. If you’d like to partner with us, please get in touch via our Join Us page.